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PT Frequently Asked Questions
What does the name HALI mean?
Hali, from Swahili, means condition. Condition translates to a situation in relation to circumstances, in the sense of the relationship between action and reaction. HALI Studio intends to bring the notion that any action, whatever it may be, conditions and impacts other people and the planet, the world as a whole. We intend that the purchase and use of HALI pieces have a positive impact on people and the least negative impact on the planet
The inspiration behind the language – language that represents the world as a whole, with influences from Arabic, Persian, German, English, Portuguese, and dialects from India.
Why is HALI Studio a sustainable brand?
Sustainability is our essence, and we would never do it any other way. HALI pieces are created based on sustainable development, which seeks balance among its three pillars, we intend to have pieces with a lower ecological footprint, a positive social impact and a fair, realistic and economically sustainable piece for all involved.
To do this we use Portuguese materials from deadstock or materials with less environmental impact, always seeking technological innovations that allow us to create new materials. We produce in Portuguese factories, committed to sustainability principles and that work ethically and ecologically.
You can find out more about our efforts to make the textile industry more sustainable here.
How are HALI Studio prices defined?
HALI Studio prices are defined based on the prices of our suppliers. Working with Portuguese, ethical factories with good working conditions has always been imperative in choosing new partners and suppliers. This vision of how textile production should be in the entire sector is what defines the brand’s prices.
Our goal is not, and has never been, to compete with fast fashion brands, but rather to offer the current market fashion products, with the quality and excellence of national production and that are ethical, ecological and fair.
Where do we ship our pieces?
We ship our pieces worldwide! Shipping rates vary according to the country.
What are the shipping costs?
‣ Portugal: 4,95€
‣ Madeira and Azores archipelagos: 12€
‣ European Union: up to 500g – 8€ | 500g to 2kg – 12€
‣ United States of America and UK: up to 500g – 13€ | 500g to 2kg – 21€
‣ Rest of the World: up to 500g – 13€ | 500g to 2kg – 18€
When is my order shipped?
Orders are shipped on the next business day after being placed. During peak periods, there may be a delay in shipping the order, never exceeding three business days.
Can I change or cancel my order?
Orders can be changed or canceled until receiving a confirmation email from HALI Studio. Once the order is shipped, changes or cancellations can no longer be made.
To cancel or modify an order, please contact us at info@hali-studio.pt, putting “Alteration Order #1001” in the subject of the email.
I have the wrong address, what can I do?
Orders can be changed until receiving a confirmation email from HALI Studio.
Please contact us as soon as possible at info@hali-studio.pt and make sure the subject of the email includes something like “Change Address Order #1001”. This change can only be made before the order is shipped.
How long will it take for my HALI Studio piece to arrive?
Shipping time depends on the location it is being sent to, but an estimate can be given.
‣ Portugal and Spain: 1 to 2 business days
‣ Madeira, São Miguel, Terceira and Faial: 2 to 3 business days
‣ Santa Maria, Corvo, Pico, São Jorge, Graciosa, Flores and Porto Santo: 4 to 5
business days
‣ European Union: 3 to 4 business days
‣ Rest of the world: 3 to 9 business days
My order is taking longer than usual.
Sometimes unexpected situations can occur. The best way to resolve this problem is to check the email with the tracking code sent by the carrier. If you cannot find information about the status of the order by checking the tracking code, it is best to contact the carrier. If nothing works, contact us at info@hali-studio.pt and make sure to put “Order Problem #1001” in the subject, where # should include the order number.
How can I return a product?
To return a product, first read our Return Policy. If the product is damaged, the return is free, for other reasons, the transportation cost is charged to the customer. To return a product, send an email to info@hali-studio.pt with the subject “Return Order 1001” and make sure to write the reason in the body of the email.
How can I exchange a product?
To exchange a product, you should send an email to info@hali-studio.pt with the subject “Exchange Order #1001”. The shipping cost of the exchange is charged to the customer. After scheduling the collection of the products to be returned, they will be collected the next day, after an evaluation of the item upon arrival, the final product will be sent.
How long does it take to receive a refund?
You can expect a refund within a maximum of 1 month from the day it was approved.
If my order arrives damaged or incorrect, what should I do?
If the package is visibly damaged, do not accept it, returning it directly to the delivery service provider.
Please send us an email to info@hali-studio.pt with the subject “Damaged Order #1001” with photographs and details of the damaged product.
Do I have to pay taxes on shipments to foreign countries?
‣ EUROPEAN UNION – All taxes and fees are included, there are no additional charges.
‣ OUTSIDE THE EUROPEAN UNION – You may be subject to local import taxes and fees as soon as the order arrives in the destination country. We have no control over these fees and cannot predict which may apply – any additional costs for taxes, fees, and customs charges must be covered by the customer.
Where are HALI Studio products manufactured?
HALI Studio products are exclusively manufactured in Portugal. Each piece is accompanied by a QR code where you can verify the journey each product took until it was ready.
How often do we visit our suppliers?
We visit our suppliers at least once per production, ensuring that we maintain close ties and know their working methods.
Are HALI Studio products produced ethically?
All of HALI Studio’s suppliers meet our sustainability requirements and are companies in which we place our trust. We bet on small companies and individuals who help make our products real and unique.
Where do the materials used in productions come from?
The materials used in productions are primarily natural materials, manufactured in Portugal or deadstocks from textile factories.
Why does HALI Studio not have any certification?
Certifications have costs, generally very high, and many companies cannot afford them. In order to sell a HALI Studio certified product, all suppliers throughout the entire production chain need to be certified, including the raw material and thread producers.
We like to work with companies we trust, projects in which we believe, so we prefer to be transparent about our production and who we work with instead of requiring certifications that may limit our suppliers.
Which fibers used are vegan and why is HALI Studio not a vegan brand?
HALI Studio primarily uses vegan materials. The most commonly used materials are cotton and linen and occasionally wool, which is not a vegan material. Materials from deadstock can be of different compositions, the most common being lyocell, elastane, polyester, viscose, and polyamide.
We study the compositions of all materials used in order to be as transparent as possible. Some buttons used in collections include a small percentage of powdered milk in their composition. All items have their respective composition described.
Why use synthetic fibers, knowing the problem of microplastics?
The topic of microplastics is very important and a topic we are very sensitive to.
The only synthetic materials used are from deadstocks, giving new life to materials that would be wasted and preventing the extraction of virgin materials for the creation of our materials.
For washing our pieces that include synthetic fibers, we recommend using washing bags that filter out microplastics and prevent them from entering the water cycle.
What does Deadstock mean?
Deadstock materials are materials that have been left over from textile factories that have overestimated their needs or have had to produce more than necessary due to minimum material orders or even by the optimization of machines. Traditionally, factories would keep these excesses for a while and then they would be thrown away. We rescue these materials, giving them a new life before they become waste.
In this way, we are able to obtain new materials, produced in Portugal, that meet our needs without polluting the planet.