Shipping and Returns

If my order arrives damaged or incorrect, what should I do?

If the package is visibly damaged, do not accept it, returning it directly to the delivery service provider. Please send us an email to info@hali-studio.pt with the subject “Damaged Order #1001” with photographs and details of the damaged product.

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Do I have to pay taxes on shipments to foreign countries?

Inês Faria

‣ EUROPEAN UNION – All taxes and fees are included, there are no additional charges. ‣ OUTSIDE THE EUROPEAN UNION – You may be subject to local import taxes and fees as soon as the order arrives in the destination country. We have no control over these fees and cannot predict which may apply –

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