Shipping and Returns

We ship our pieces worldwide! Shipping rates vary according to the country.

‣ Portugal: 4,95€‣ Madeira and Azores archipelagos: 12€‣ European Union: up to 500g – 8€ | 500g to 2kg – 12€‣ United States of America and UK: up to 500g – 13€ | 500g to 2kg – 21€‣ Rest of the World: up to 500g – 13€ | 500g to 2kg – 18€

Orders are shipped on the next business day after being placed. During peak periods, there may be a delay in shipping the order, never exceeding three business days.

Orders can be changed or canceled until receiving a confirmation email from HALI Studio. Once the order is shipped, changes or cancellations can no longer be made. To cancel or modify an order, please contact us at info@hali-studio.pt, putting “Alteration Order #1001” in the subject of the email.

Orders can be changed until receiving a confirmation email from HALI Studio. Please contact us as soon as possible at info@hali-studio.pt and make sure the subject of the email includes something like “Change Address Order #1001”. This change can only be made before the order is shipped.

Shipping time depends on the location it is being sent to, but an estimate can be given. ‣ Portugal and Spain: 1 to 2 business days‣ Madeira, São Miguel, Terceira and Faial: 2 to 3 business days‣ Santa Maria, Corvo, Pico, São Jorge, Graciosa, Flores and Porto Santo: 4 to 5business days‣ European Union: 3

Sometimes unexpected situations can occur. The best way to resolve this problem is to check the email with the tracking code sent by the carrier. If you cannot find information about the status of the order by checking the tracking code, it is best to contact the carrier. If nothing works, contact us at info@hali-studio.pt

To return a product, first read our Return Policy. If the product is damaged, the return is free, for other reasons, the transportation cost is charged to the customer. To return a product, send an email to info@hali-studio.pt with the subject “Return Order 1001” and make sure to write the reason in the body of

To exchange a product, you should send an email to info@hali-studio.pt with the subject “Exchange Order #1001”. The shipping cost of the exchange is charged to the customer. After scheduling the collection of the products to be returned, they will be collected the next day, after an evaluation of the item upon arrival, the final

You can expect a refund within a maximum of 1 month from the day it was approved.