FAQ Group: Shipping and Returns

What are the shipping costs?

‣ Portugal: 4,95€‣ Madeira and Azores archipelagos: 12€‣ European Union: up to 500g – 8€ | 500g to 2kg – 12€‣ United States of America and UK: up to 500g – 13€ | 500g to 2kg – 21€‣ Rest of the World: up to 500g – 13€ | 500g to 2kg – 18€

When is my order shipped?

Orders are shipped on the next business day after being placed. During peak periods, there may be a delay in shipping the order, never exceeding three business days.

Can I change or cancel my order?

Orders can be changed or canceled until receiving a confirmation email from HALI Studio. Once the order is shipped, changes or cancellations can no longer be made. To cancel or modify an order, please contact us at info@hali-studio.pt, putting “Alteration Order #1001” in the subject of the email.

I have the wrong address, what can I do?

Orders can be changed until receiving a confirmation email from HALI Studio. Please contact us as soon as possible at info@hali-studio.pt and make sure the subject of the email includes something like “Change Address Order #1001”. This change can only be made before the order is shipped.

How can I return a product?

To return a product, first read our Return Policy. If the product is damaged, the return is free, for other reasons, the transportation cost is charged to the customer. To return a product, send an email to info@hali-studio.pt with the subject “Return Order 1001” and make sure to write the reason in the body of …

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How can I exchange a product?

To exchange a product, you should send an email to info@hali-studio.pt with the subject “Exchange Order #1001”. The shipping cost of the exchange is charged to the customer. After scheduling the collection of the products to be returned, they will be collected the next day, after an evaluation of the item upon arrival, the final …

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