Where do we ship our pieces?
We ship our pieces worldwide! Shipping rates vary according to the country.
Where do we ship our pieces? Read More »
We ship our pieces worldwide! Shipping rates vary according to the country.
Where do we ship our pieces? Read More »
‣ Portugal: 4,95€‣ Madeira and Azores archipelagos: 12€‣ European Union: up to 500g – 8€ | 500g to 2kg – 12€‣ United States of America and UK: up to 500g – 13€ | 500g to 2kg – 21€‣ Rest of the World: up to 500g – 13€ | 500g to 2kg – 18€
What are the shipping costs? Read More »
Orders are shipped on the next business day after being placed. During peak periods, there may be a delay in shipping the order, never exceeding three business days.
When is my order shipped? Read More »
Orders can be changed or canceled until receiving a confirmation email from HALI Studio. Once the order is shipped, changes or cancellations can no longer be made. To cancel or modify an order, please contact us at info@hali-studio.pt, putting “Alteration Order #1001” in the subject of the email.
Can I change or cancel my order? Read More »
Orders can be changed until receiving a confirmation email from HALI Studio. Please contact us as soon as possible at info@hali-studio.pt and make sure the subject of the email includes something like “Change Address Order #1001”. This change can only be made before the order is shipped.
I have the wrong address, what can I do? Read More »
Shipping time depends on the location it is being sent to, but an estimate can be given. ‣ Portugal and Spain: 1 to 2 business days‣ Madeira, São Miguel, Terceira and Faial: 2 to 3 business days‣ Santa Maria, Corvo, Pico, São Jorge, Graciosa, Flores and Porto Santo: 4 to 5business days‣ European Union: 3
How long will it take for my HALI Studio piece to arrive? Read More »
Sometimes unexpected situations can occur. The best way to resolve this problem is to check the email with the tracking code sent by the carrier. If you cannot find information about the status of the order by checking the tracking code, it is best to contact the carrier. If nothing works, contact us at info@hali-studio.pt
My order is taking longer than usual. Read More »
To return a product, first read our Return Policy. If the product is damaged, the return is free, for other reasons, the transportation cost is charged to the customer. To return a product, send an email to info@hali-studio.pt with the subject “Return Order 1001” and make sure to write the reason in the body of
How can I return a product? Read More »
To exchange a product, you should send an email to info@hali-studio.pt with the subject “Exchange Order #1001”. The shipping cost of the exchange is charged to the customer. After scheduling the collection of the products to be returned, they will be collected the next day, after an evaluation of the item upon arrival, the final
How can I exchange a product? Read More »
You can expect a refund within a maximum of 1 month from the day it was approved.
How long does it take to receive a refund? Read More »